This is the most effective method if you are locked out of your device or the screen is unresponsive. : Ensure the device is completely turned off.
Once finished, select "reboot system now" to restart the device . 3. Force Restart (Unresponsive Device)
Keep both buttons held down when the Vertu logo appears on the screen.
Approx. 5–7 minutes.
The of your device (e.g., Signature Touch 2014, New Signature Touch 2015, or Signature V).
Disclaimer: This guide is intended for informational purposes. The user assumes all risk for data loss or damage to the device during the reset process.
Review the warning list of data that will be deleted, then tap . Enter your security PIN, pattern, or password if prompted. Tap Erase Everything to confirm and start the process. how to hard reset vertu signature link
A hard reset will erase all personal data, including photos, contacts, and apps. Ensure you have backed up your data and know your Google account credentials , as modern Vertu phones will require them after a reset due to Factory Reset Protection (FRP).
Warning: A hard reset (factory reset) will erase all data on the phone. Back up anything you need before proceeding.
| Step | Action | | :--- | :--- | | | Power Off the Device: Turn off your Vertu Signature Link completely. If the screen is frozen, you can force it to shut down by pressing and holding the Power button for about 20 seconds. | | 2 | Enter Recovery Mode: Once the device is off, press and hold a specific button combination (see list above). Once you see the Vertu logo appear on the screen, you can release the buttons. | | 3 | Navigate the Recovery Menu: You will now be in a text-based menu. In this mode, your touchscreen will not work. Instead, use the Volume Up and Volume Down keys to move up and down through the options. | | 4 | Select the Wipe Option: Use the volume keys to highlight the option that says "Wipe data/factory reset" and then press the Power button once to select it. | | 5 | Confirm Your Choice: A confirmation screen will appear. Use the volume keys to highlight "Yes" and then press the Power button to confirm and begin the hard reset process. | | 6 | Reboot the Device: After the formatting is complete, you will be returned to the main Recovery Mode menu. Use the volume keys to highlight "Reboot system now" and press the Power button to restart your Vertu Signature Link. | This is the most effective method if you
A hard reset is a nuclear option. Before using it, try these gentler fixes for common Signature Link issues:
| Problem | Solution | | :--- | :--- | | | Perform the hardware key reset again. If it fails, use Vertu PC Suite software (available from official service centers). | | “This device was reset. To continue, sign in with a Google account that was previously synced on this device” | This is FRP. Enter the previous Google password. If forgotten, use Google account recovery first. | | Concierge button doesn’t work | Go to Settings > Vertu Services > Concierge Setup and reactivate with your Vertu ID. | | No service / IMEI missing | A hard reset cannot erase IMEI. Ensure the SIM tray is fully inserted. If still missing, the firmware is corrupt — send for service. |