Scroll through the hardware list and double-click on to expand the section.

Navigate to (Windows 10) or Windows Update (Windows 11). Click on Advanced Options , then select Optional Updates . Expand the Driver Updates drop-down list.

When to replace hardware

: If the mouse is not responding, you can update the driver through the Windows Device Manager Search for and open "Device Manager." Expand "Mice and other pointing devices."

Follow the Wizard: Click through the prompts and restart your PC if requested.

While many modern mice are "plug-and-play," installing the official iball driver package provides several advantages:

Locate the downloaded file (typically named iBall_Achiever_Duo_X9_Setup.exe or generic Wireless_Mouse_Driver.exe ).

using Windows Defender before running them.

If your mouse is not functioning, the issue is almost certainly hardware or connection-related. iBall's official support website is the best place to start for general assistance.