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Right-click your TecDoc data folder -> Properties -> Security . Grant "Read & Execute" and "List Folder Contents" to the user running your web server. 4. Check for Corrupt .pcf or Index Files
: In some administrative setups, an account lockout can prevent data from loading properly until the database is updated directly. Improper Setup/User Profile
The Windows user account running TecDoc does not have the read/write privileges required to access the configuration file or the database directory.
Did this error occur immediately after a or an unexpected shutdown ? Share public link
Check the status column. If it is not running, right-click the service and select .
Scroll down to find services related to (e.g., Transbase Server ) or Firebird .
TecDoc needs to read (and sometimes write) to the data directories. If the web server user (like IUSR , www-data , or NetworkService ) doesn't have permissions, the "loading failed" error triggers.
Open your configuration file and inspect the string lines mapping the data path (e.g., DataPath=D:\TecDocData\ ).
Check the lines starting with DataPath= , Database= , or Path= . Ensure they point directly to your current TecDoc data folder (e.g., D:\TecDoc\Data\ ). If you moved your database, update these paths manually to match the new location. Step 2: Check Windows Registry Paths
